Frequently Asked Questions
Q. What is the standard Wealth Ocean Chloroprene Rubber Packaging?
A. Standard Packaging: 25KG per Bag (PP/Paper Bag)
Should you have any special requests for packaging, please kindly contact us.
Q. What is the standard quantity per container for export?
- Without pallet: 15-16 MTS/20’, 24 MTS/40’
- With pallet: 14 MTS/20’, 24 MTS/40’
Based on the different region’s regulation and requirement, the quantity of 40’FCL may vary.
Q. Customer shipping mark if any?
A. Our standard package has listed full product information, we can show the shipping mark in our shipping document if only requested by customers.
Q. How to get any related certificate or product test report from Wealth Ocean?
A. Product Technical Datasheets can be downloaded directly on our website after register/log in. 3rd party certificates or test reports such as FDA/REACH/ISO, please contact us for more details. (please be noted that our third-party certificates can only be provided to our direct customers)
Q. Are the 3rd-party certificates and test reports authorized for products?
A. ISO14001, ISO9001, RoHS Registration of Chemical Substance are non-detective.
Q. What is the average estimated product lead time?
A. Under normal circumstances, the average estimated lead time is around 30-40 days after receipt of L/C or T/T.
Q. How long does the customer have to wait before receiving products?
A. we begin to prepare the goods immediately after your order is confirmed. Under normal circumstance, goods can be shipped out with 15 days after order confirmation. If no inventory is available, we will notify you with an estimated time, we will prepare for shipping as soon as possible.
Q. Container Shipping & Delivery?
A. By standard ocean freight containers.
Q. If there is any Wealth Ocean material could instead of your bought from another supplier?
A. Please visit our website to check, we have listed all the comparison detail. If you still have any question, please email to email@example.com directly.
Q. How do we obtain a quote for product pricing?
A. Please contact us at firstname.lastname@example.org, including material series number/quantity/destination for a quotation.
Q. Can customers request a free sample?
A. Yes, most of the products can be provided with a free sample conditionally, please contact our sales department for more details. All the standard free sample quantity is under 1 kg per item.
Q. Is there any major restrictions in product delivery?
Do not breathe vapors in the heating process and keep adequate ventilation. Use good personal hygiene practices. Wash hands before eating, drinking, smoking.
Store in tightly closed containers in cool, dry, well-ventilated area away from heat, incompatible substances. Ground lines and equipment used during transfer to reduce the possibility of static spark-initiated fire. Store at ambient or lower temperature. Store out of direct sunlight.
Q. What are products lifetime?
A. It is different shelf life depends keeping way and physical state to each product. Please contact us for detail. Normally, below 27 °C the shelf life is 1 year, below 23 °C shelf life is 2 years.
Q. What is the best way to contact Wealth Ocean?
A. Our U.S.A. Headquarter location’s business hours are: Monday to Friday, 9:00AM – 6:00PM (U.S. Pacific Time). Please contact us at Tel: 1-949-679-1196 or Email: Info@wealthocean.com, including material series number/quantity/destination for a quotation or any customer support inquiries.
Q. Do you provide technical support?
A. Yes, please contact us at email@example.com for more information.